Hi Sal,
Same version. As a service, I offer my clients a monthly scanning of their systems. You know run CCleaner, run Malwarebytes, install updates, make sure the AntiVirus is running. Well this client uses that service, and today I'm doing October's scans. I have found an interesting coincidence today. While running CCleaner, this machine complained that Google Chrome wasn't shut down so the cleaner couldn't run. But there was no Chrome browser running. When I told it to force close Chrome, it restarted Spark. So, I'm wondering if it doesn't have something to do with Chrome being the default browser on his system?
I have uninstalled Chrome and will monitor it, to see if that plays any roles in this issue. Thanks for the reply Sal.